CRM, the art of jumping to attention

Good Customer Relationship Management (CRM) increases sales, improves customer service, and increases profitability. It is the ability to smile and nod at your (sometimes irate) customer even though a crocodile has its jaws firmly clamped on your left foot, while the customer’s child is tugging at your beard. Few manage these relationship gymnastics with any true degree of panache, but those that do, stand head and shoulders above their competition, complete with said reptile locked onto said foot.

Why is this such a feat you ask (no pun intended)? Well, the customer is King, it is he/she that keeps you in business and if you don’t say “how high?” when he/she says “jump!” you had better hone your athletic skills…

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